UK – London | Research Client Partner

About us

Toluna – MetrixLab is a leading global research and insights provider that empowers clients to make smarter data-driven decisions. Combining our flexible platform, cutting-edge technology, expansive portfolio, and passionate experts, we simplify our clients’ work and enable them to deliver greater business impact.​

The primary objective of the Client Partner role is to drive and support the achievement of sales and business development objectives from an assigned mix of existing and new clients, and to achieve Personal and Team Bookings goals.

You will: arrange & develop input for client meetings, develop proposals for both research technology solutions as well as full-service consultative research projects that reflect the business requirements of clients, work with the research team to successfully deliver projects (arrange kick-off meetings, review research reports / storytelling, co-present insights to clients in a clear and inspiring way), build & grow lasting client relationships, getting support as needed from Impact Consultants and your wider commercial team mates.

This is also a role, where you work closely with, and learn from, Senior Client Partners or Group Commercial Directors:

• To think strategically about how to grow existing and new clients
• Persuade clients through consultative selling
• Implement strategies that drive improved (senior) client relationships
• Actively support and participate in pitches
• Manage personal pipeline and forecast

Your experience:

• 7+ years’ experience in market research in a research agency or client side role Is commercial in thinking and doing
• Specific experience in brand tracking and creative pre-testing
• Is able to understand client needs and demands in a research context
• Has excellent active listening skills
• Has solid knowledge of research methodology and content
• Has excellent interpersonal skills with the ability to develop effective working relationships with both internal partners and external clients
• Is a great communicator; written and verbal
• Is a compelling storyteller
• Is an insights provider
• Is hands-on and proactive

Becoming a Client Partner at Toluna Group gives you the opportunity to:

Assist the Group Commercial Directors in growing market revenue through business development, management and expansion of existing client relationships/accounts as well as new.

Be a strategic thinker: Manage strategic initiatives to deliver profitable growth across clients and develop retention/growth strategy.

Unleash your creative genius: Utilise your analytical expertise and storytelling experience to turn data into an insightful story that addresses key client business issues and present findings to clients.

• Partner on the development of insightful and strategic sales presentations/proposals and pulling in the appropriate company expertise where needed.
• Demonstrate success in all aspects of the project process, including proposal development, research design, analysis, and formal presentation at the client level.

Collaborate with talented people: Nothing is more exciting than getting to work collaboratively with colleagues on impactful projects.

• Guide and mentor junior team members to ensure that client objectives are met and insights delivered.

Act as a key point of contact (Client Management): You will interact with all stakeholders, both internally and externally on a day-to-day basis. You excel at providing clear communication to answer client questions, advising clients to proactively address needs and solving business problems that drive client satisfaction. Accountability for client success is something you pride yourself on.

Have your voice heard: Work directly with all stakeholders, both internally and externally, allowing you to provide clear communication on projects.

Grow and evolve: You’ll have exposure to a variety of subject matter experts, clients, and industries that will provide you with a continuous environment of learning.

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

• Medical Insurance
• Pension
• Competitive salary package
• Commission
• Hybrid work
• Exclusive access to Udemy Business. With our company license, you have unlimited access to all external courses.

Our Values:

• Acting with Ownership- Demonstrating individual accountability
• Bringing a forward mindset- Being action-oriented, bold and entrepreneurial
• Collaborating with Curiosity- Exhibiting teamwork through togetherness
• Discussing openly, committing jointly- Sharing your views openly
• Embracing empathy- Being egoless & caring

Application process:

Please send in your applications along with your CV and motivation letter to: [email protected]

Contact details:

Contact: [email protected] | www.metrixlab.com