Customer value
Improve your relationship
with customers
Understand your market position
and acquire new customers
Improve customers’
experience of your brand
Increase lifetime value
and reduce customer churn
Understand
How can my acquisition marketing drive more growth?
We help you evaluate your market share and penetration. We define your current customer segments and identify new segments. And we work with you to improve the return on your acquisition efforts.
Together, we can:
- Gain a clear understanding of your market position
- Attract the right customers to your brand
- Measure the effectiveness of your acquisition marketing across channels
- Segment your customers and define cross-sell opportunities
Improve
How can I use what is said online to improve customer loyalty?
We help you understand why customers are loyal, why they leave, and what actions to take to improve customer service. We evaluate your customers’ experience. We review and analyze public statements about your brand processes and communication. And we gather qualitative and quantitative data across all your digital platforms.
We can help you:
- Understand what customers are saying about your brand
- Measure your Net Promoter Scores and Customer Effort Scores
- Analyze customer contact and its effect on lifetime value
- Monitor the impact of your website on loyalty
Retain
How can my company improve churn management?
We help you understand why customers leave your brand and maximize your budget with intelligent insights. We work with you to understand the propensity for churn and find ways to reduce this.
Reduce customer churn rate by:
- Understanding why it happens
- Surveying customers that leave your brand – and preventing others from doing so
- Using insights to improve the customer experience
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